Policies
Reservation and Cancellation
Reservations and Cancellation Policy
A Reservation will become a confirmed booking upon our receipt of a 25% deposit.
Reservations will be held for a maximum of 3 days in the absence of a paid deposit.
• Check-In Time: 15:00hrs - 22:00hrs
• Check-Out Time: 11:00hrs
Early check-in or late check-out is subject to bed/room availability on the relevant day, to be reconfirmed with the Hosts.
Rooms not occupied by 22:00 hours will be seen as No-Show, unless prior arrangement has been made.
It is mandatory for all guests over 18 to:
• Register using the Guest Register
• Produce a valid passport
• Provide details of their next destination.
Guests checking into the hotel must aged 18 or over, unless accompanied by an adult.
Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.
Reservations will be held until check-out time (11:00 hours) on the day following arrival.
In unforeseen circumstances, should booked accommodation not be available, then the Hosts will attempt to source alternative accommodation, at a comparable property in the area for the oversold night(s), along with transportation if required.
Deposits:
Every reservation must be confirmed with a deposit of 25% of the total amount. This can be paid by Credit or Debit card.
The balance shall be charged at the point of checking-in.
Cancellation/No-Show:
Guests may modify or cancel their reservation by email or phone up-to 3 days prior to the arrival date but will forfeit 50% of the deposit amount.
Cancellations occurring with shorter notice than 3 days, or should guests do not show up, will result in the full deposit being forfeited.
Privacy
Your privacy is important to us.
It is the policy of the Hosts to respect your privacy regarding any information we may collect from you, however it is obtained i.e. across our website, social media pages, and both electronic and written correspondence between us.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. Any data that is stored will be protected with commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We do not share any personally identifying information publicly or with third-parties, except when required to by law or permission is granted to share such details.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
You may ask to have your information deleted.
You may ask to see the information that we have about you.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 August 2024.
Cookies
What are cookies?
We collect information about your use of our website through cookies.
Cookies are information files that are stored on your computer, tablet or smartphone that help websites to remember the kind of information you are interested in.
Cookies can help to display the information on a website in a way that matches your interests.
What cookies are used on this Website?
The cookies we and our business partners use on this website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. We have a cookie that remembers your preferences when you are asked “How can I reject or opt out of receiving cookies?”. You may not be able to use our website without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our website.
An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used.
Without this cookie, if you visited our website once each week for three weeks the website would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering what language you prefer to use in order to read the pages.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google. Examples would be if you wanted to “Like” or “Share” our products or services.
Interest-Based Advertising – You will have noticed that when you visit some websites you will be shown adverts for products and services that you have been looking at elsewhere. These cookies try to ensure that the adverts you see are relevant to you. Third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.
How can I reject or opt out of receiving cookies?
1. Reject Cookies when presented with a Cookie Banner when visiting a website.
2. If you do not wish cookies to be stored on your machine, you can delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser.
3. Please note that even if you choose to Reject cookies, we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please be aware that disabling cookies may impact the functionality of this website.